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The simple way to buy crypto in Canada

A simple, secure and non-custodial way to buy crypto with Canadian Dollars.

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Buying crypto should be simple.

FlyingFox provides a straightforward way to purchase digital assets using Canadian Dollars.

Fast CAD Transactions

Purchase crypto using supported Canadian payment methods.

FINTRAC Registered

FlyingFox Technologies Ltd. is registered as a Money Services Business with FINTRAC.

Non-Custodial

Your crypto is delivered directly to your designated wallet. FlyingFox does not take custody of your digital assets.

Transparent Pricing

Know the cost of your transaction before you confirm your purchase.

What does FlyingFox do?

FlyingFox is a Canadian fiat-to-crypto on-ramp.

We help clients purchase supported digital assets using Canadian Dollars and receive them directly into their designated crypto wallet.

With FlyingFox you can:

01

Purchase supported crypto using CAD

02

Use supported Canadian payment methods

03

Receive crypto directly to your designated wallet

04

Maintain control of your digital assets

How It Works

Ready to get started?

Buy crypto through a Canadian registered Money Services Business.

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FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

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Legal

  • Terms of Use
  • Privacy Policy
  • AML / CTF Compliance
  • Risk Disclosure
  • Fees

Support

  • Contact Support
  • Compliance
  • support@flyingfox.io

Account

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© 2026 FlyingFox Technologies Ltd. All rights reserved.

FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

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How It Works

Simple steps to buy crypto with FlyingFox

FlyingFox provides a straightforward process for purchasing supported digital assets using Canadian payment methods.

  1. 01

    Create Your Account

    Create your FlyingFox account and provide the required information.

  2. 02

    Verify Your Identity

    Complete the required identity verification process.

  3. 03

    Create Your Order

    Select the digital asset you would like to purchase, enter the amount and provide your designated wallet.

  4. 04

    Fund Your Purchase

    Send Canadian Dollars using one of the available payment methods provided for your order.

  5. 05

    Receive Your Crypto

    Once your transaction is approved and processed, your digital assets are delivered directly to your designated wallet.

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Payment Methods

Canadian payment options

FlyingFox supports:

Interac e-TransferEFTBill PayWire Transfer

Available payment methods, transaction limits and processing times may vary depending on the customer and transaction.

Available Digital Assets

FlyingFox currently supports:

ETHEthereum ETH USDCUSD Coin USDC

Supported digital assets may change based on availability, risk and liquidity considerations.

Ready to get started?

Buy crypto through a Canadian registered Money Services Business.

Get Started

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

Quick Links

  • Home
  • How It Works
  • Partners
  • Compliance
  • Support

Legal

  • Terms of Use
  • Privacy Policy
  • AML / CTF Compliance
  • Risk Disclosure
  • Fees

Support

  • Contact Support
  • Compliance
  • support@flyingfox.io

Account

  • Get Started
  • Login

© 2026 FlyingFox Technologies Ltd. All rights reserved.

FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

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Partners

Partnerships supporting digital asset access

FlyingFox works with selected businesses, platforms and service providers to support compliant and efficient access to digital assets.

All partnership arrangements are subject to applicable compliance, operational and risk assessments.

Introductions & Referrals

Eligible partners may introduce prospective customers to FlyingFox.

All referred customers must complete FlyingFox’s required identity verification and compliance procedures and transact independently through the platform.

Referral relationships do not change FlyingFox’s customer verification or compliance requirements.

Business & Platform Partnerships

FlyingFox works with businesses and platforms interested in providing their customers or communities with access to fiat-to-crypto services.

Partnership arrangements are evaluated individually based on the nature of the business, customer profile and regulatory requirements.

Partner Benefits

Structured Commercial Arrangements

Commercial terms are agreed directly with eligible partners.

Compliance-Focused Onboarding

Partnerships and referred customers remain subject to applicable KYC, KYB and compliance requirements.

Dedicated Support

Partners have a direct point of contact for operational and partnership-related matters.

Interested in becoming a partner?

Contact our team to discuss partnership opportunities with FlyingFox.

Contact Us

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

Quick Links

  • Home
  • How It Works
  • Partners
  • Compliance
  • Support

Legal

  • Terms of Use
  • Privacy Policy
  • AML / CTF Compliance
  • Risk Disclosure
  • Fees

Support

  • Contact Support
  • Compliance
  • support@flyingfox.io

Account

  • Get Started
  • Login

© 2026 FlyingFox Technologies Ltd. All rights reserved.

FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

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Compliance

Committed to Canadian regulatory and AML/CTF standards

Company & Registration

FlyingFox Technologies Ltd. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB).

  • Registered with FINTRAC as a Money Services Business
  • FINTRAC MSB Registration: C100000650
  • Registered corporation in Alberta, Canada
  • Subject to applicable Canadian AML/CTF requirements

Our Compliance Framework

AML / CTF Program

FlyingFox maintains an AML/CTF compliance program designed to meet its obligations under applicable Canadian anti-money laundering and counter-terrorist financing requirements.

Customer Verification

Customers are required to complete identity verification before transacting with FlyingFox. Additional information or documentation may be requested depending on the customer, transaction and associated risk.

Transaction Monitoring

FlyingFox applies transaction monitoring and risk-based controls to identify and review potentially unusual or suspicious activity.

Blockchain Screening

FlyingFox uses blockchain analytics and screening controls as part of its risk-management framework for digital asset transactions.

Non-Custodial Services

FlyingFox does not take custody of customers’ digital assets. Digital assets purchased through FlyingFox are delivered directly to the customer’s designated wallet.

Regulatory Reporting

FlyingFox complies with applicable regulatory reporting obligations under Canadian law.

Record Keeping

Customer identification and transaction records are maintained in accordance with applicable Canadian AML/CTF record-keeping requirements.

Regulatory Information

Verify FINTRAC Registration
Legal EntityFlyingFox Technologies Ltd.
CountryCanada
RegistrationMoney Services Business (MSB)
Registered WithFinancial Transactions and Reports Analysis Centre of Canada (FINTRAC)
FINTRAC MSB RegistrationC100000650
Corporate RegistrationAlberta, Canada

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

Quick Links

  • Home
  • How It Works
  • Partners
  • Compliance
  • Support

Legal

  • Terms of Use
  • Privacy Policy
  • AML / CTF Compliance
  • Risk Disclosure
  • Fees

Support

  • Contact Support
  • Compliance
  • support@flyingfox.io

Account

  • Get Started
  • Login

© 2026 FlyingFox Technologies Ltd. All rights reserved.

FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

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Customer Support

We’re here to support you throughout your transaction.

Frequently Asked Questions

How do I get started?
Create an account and complete the required identity verification process. Once approved, you can begin purchasing supported digital assets.
What services does FlyingFox provide?
FlyingFox provides non-custodial fiat-to-crypto services, allowing customers to purchase supported digital assets using Canadian Dollars.
What payment methods are supported?
FlyingFox supports Interac e-Transfer, EFT, Bill Pay and Wire Transfer.
How long do transactions take?
Transaction times depend on the payment method, blockchain conditions and any required compliance checks.
What fees do you charge?
Applicable transaction costs are displayed before you confirm your purchase.
Is FlyingFox registered?
FlyingFox Technologies Ltd. is registered with FINTRAC as a Money Services Business (MSB).
What crypto assets are supported?
FlyingFox currently supports Ethereum (ETH) and USD Coin (USDC).

Contact Our Team

If you need assistance with onboarding, transactions or general inquiries, our support team is available to help.

support@flyingfox.io

Still have questions?

Our team is here to help.

Contact Support

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

Quick Links

  • Home
  • How It Works
  • Partners
  • Compliance
  • Support

Legal

  • Terms of Use
  • Privacy Policy
  • AML / CTF Compliance
  • Risk Disclosure
  • Fees

Support

  • Contact Support
  • Compliance
  • support@flyingfox.io

Account

  • Get Started
  • Login

© 2026 FlyingFox Technologies Ltd. All rights reserved.

FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

FlyingFox
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  • How It Works
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  • Compliance
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Terms of Use

Last Updated: December 18, 2025

On this page

  1. Jurisdiction
  2. Non-Custodial Services
  3. No Offer, Recommendation Or Solicitation
  4. Forward-Looking Statements And Virtual Currency Information
  5. Risk Acknowledgement
  6. Compliance, Anti-Money Laundering, And Monitoring
  7. Prohibited Use
  8. Fees And Transaction Costs
  9. Exchange Rates
  10. Conditions Of Use
  11. Third-Party Websites
  12. Disclaimer Of Warranties
  13. Limitation On Liability
  14. Indemnification
  15. Amendments
  16. Entire Agreement
  17. Assignment
  18. Change Of Control
  19. Governing Law
  20. Arbitration And Waiver Of Class Action
  21. Injunctive Relief
  22. Force Majeure
  23. Waiver
  24. Contact Us
  25. Cookie Policy

These terms and conditions of use, together with any documents and/or additional terms they expressly incorporate by reference, constitute a contract (the “Terms of Use”) between you and FlyingFox Technologies Ltd., a corporation existing under the laws of Alberta (Canada) and its affiliates (collectively, “Flying Fox“, “we”, “us,” “our,” or the “Company”).

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU AND FLYING FOX.

Flying Fox is registered as a Money Services Business (“MSB”) in Canada with the Financial Transactions and Reports Analysis Centre of Canada (“FINTRAC”) to carry on virtual currency exchange dealings (the “Services”), with a registration number of C100000650.

By using the website at https://flyingfox.io/ (the “Website”) or any of our Services, you agree that you have read, understood, and accept all of the terms and conditions contained in these Terms of Use. If you do not agree to any part of these Terms of Use, you may not use the Website and our Services.

As an MSB, we may work with licensed payment service, remittance, or e-money service providers (the “PSPs”). When you provide your information to Flying Fox, such information may be shared, as required, with the respective PSPs in the markets for which you are undertaking a transaction and such PSPs shall have an independent right to your personal information. Please read our Privacy Policy for further details on the collection, disclosure and use of your information.

Please note that Flying Fox is not a bank. Flying Fox does not represent, and cannot guarantee, that your funds are or will be insured with the Canada Deposit Insurance Corporation or any similar crown corporation or body.

JURISDICTION

Users of this Website and the Services are responsible for observing all applicable laws and regulations in their relevant jurisdictions before proceeding to access the information contained herein. The information provided in or accessible through the Website is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Flying Fox to any registration or other requirement within such jurisdiction or country which Flying Fox does not currently have. Flying Fox reserves the right to limit access to the Website to any person, geographic region or jurisdiction. By proceeding to access the information or Services, you are deemed to have represented and warranted that the applicable laws and regulations of your relevant jurisdiction allow you to do so.

NON-CUSTODIAL SERVICES

FLYING FOX DOES NOT TAKE CUSTODY OF, HOLD, OR CONTROL YOUR VIRTUAL CURRENCY AT ANY TIME. Flying Fox operates as a non-custodial service provider that facilitates transactions between your traditional financial accounts and your self-custodial virtual currency wallet. Transactions are executed directly between your bank/payment account and your self-custodial virtual currency wallet.

You are solely responsible for securing your virtual currency, as well as your wallet, private keys, and seed phrases. Flying Fox cannot access, recover, or reverse transactions involving your wallet. Once virtual currency is delivered to your wallet, Flying Fox has no control over or responsibility for those assets. Fiat payments are considered final once Flying Fox receives confirmation of irrevocable settlement from its banking or payment provider. If your payment is reversed, disputed, or recalled after settlement, you agree to reimburse Flying Fox immediately for any amounts advanced. You are solely responsible for determining and fulfilling any tax obligations arising from your transactions.

You consent to receive all communications electronically, including disclosures, receipts, and compliance notices. You represent and warrant that you exclusively control the destination wallet address you provide and that you are not sending to a custodial wallet belonging to someone else.

NO OFFER, RECOMMENDATION OR SOLICITATION

NONE OF THE INFORMATION CONTAINED ON THIS WEBSITE CONSTITUTES A RECOMMENDATION, SOLICITATION OR OFFER BY FLYING FOX TO BUY OR SELL ANY SECURITIES, FUTURES, OPTIONS OR OTHER FINANCIAL INSTRUMENTS OR PROVIDE ANY INVESTMENT, TAX OR LEGAL ADVICE OR SERVICE.

FORWARD-LOOKING STATEMENTS AND VIRTUAL CURRENCY INFORMATION

Nothing on the Website is, or should be relied on as, a promise or representation as to the future. The Website may contain views, estimates, opinions, predictions or other forward-looking statements, which may reflect the views of Flying Fox or any of its affiliates with respect to, among other things, Flying Fox’s operation, the performance of a virtual currency or the virtual currency market. Users may identify forward-looking statements by the use of words such as “believe”, “expect”, “potential”, “continue”, “may”, “will”, “should”, “seek”, “approximately”, “predict”, “intend”, “plan”, “estimate”, “anticipate” or other comparable words. These forward-looking statements are subject to various risks, uncertainties and assumptions. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these potential statements. Should any assumptions underlying potential forward-looking statements contained on the Website prove to be incorrect, the actual outcome or results may differ materially from outcomes or results projected in these statements. Neither Flying Fox nor any of its affiliates undertakes any obligation to update or review any forward-looking statement, whether as a result of new information, future developments or otherwise, except as required by applicable law or regulation.

Pricing and other information generated through the use of the Website which may be made available herein may not reflect actual prices or values that may be available to you in the market at the time generated or at the time you may want to purchase or sell a particular virtual currency with us.

RISK ACKNOWLEDGEMENT

By using the Services, you acknowledge and accept the following risks inherent with virtual currency transactions:

  • Market Volatility: Virtual currency values are highly volatile and may fluctuate significantly. The value of any virtual currency at the time of conversion may differ substantially from its value at the time of delivery or at any future time.
  • Transaction Delays: Virtual currency transactions may be delayed due to network congestion, insufficient gas fees, or other technical factors beyond Flying Fox’s control. Flying Fox cannot guarantee the speed or timing of any transaction completion.
  • Blockchain Network Failures: Blockchain networks may experience outages, forks, or other disruptions that affect transaction processing, confirmation, or finality. Flying Fox has no control over blockchain networks and cannot prevent or remedy such failures.
  • Wallet Security: You are solely responsible for the security of your non-custodial wallet, including safeguarding your private keys, seed phrases, and access credentials. If your wallet is compromised due to mismanagement, loss of credentials, or security breaches, Flying Fox cannot recover your funds.
  • Irreversibility of Losses: Cryptocurrency transactions are generally irreversible. Any losses resulting from incorrect wallet addresses, network errors, or market fluctuations are permanent and cannot be recovered.

COMPLIANCE, ANTI-MONEY LAUNDERING, AND MONITORING

  • Transaction Monitoring and Reporting: Flying Fox monitors transactions for suspicious activity, fraud, and compliance with applicable laws. We reserve the right to report suspicious transactions to FINTRAC, law enforcement, or other regulatory authorities as required or permitted by law. You acknowledge and agree that Flying Fox may be legally required to report certain transactions and that we are prohibited from disclosing to you that such a report has been made.
  • User Compliance Obligations: You agree not to use the Services for any unlawful purpose, including money laundering, terrorist financing, fraud, or any other illegal activity. You agree not to circumvent, disable, or otherwise interfere with any compliance, security, or anti-fraud controls implemented by Flying Fox. Any attempt to do so may result in immediate termination of your access to the Website and Services, and may be reported to appropriate authorities.
  • Transaction Controls: Flying Fox reserves the right, in its sole discretion and without prior notice, to cancel, delay, refuse to execute, or, where reasonably possible and permitted by law, reverse any transaction at any time if we suspect or identify: (a) fraudulent activity; (b) operational or technical error; (c) non-compliance with these Terms of Use; (d) violation of applicable laws or regulations; (e) suspicious activity that may indicate money laundering, terrorist financing, or other financial crimes; or (f) any other compliance, legal, or security risk. You acknowledge that Flying Fox shall have no liability to you for any losses, damages, or consequences arising from our exercise of these rights, except where such exclusions are prohibited by law.
  • Transaction Limits: Flying Fox may also, in its sole discretion, impose transaction limits and controls on your use of the Services, including but not limited to: (a) daily, weekly, or monthly transaction limits; (b) volume caps; (c) verification-based restrictions; and (d) temporary transaction holds for compliance review. These controls may be modified, updated, or removed at any time without prior notice as required by regulatory obligations, risk management considerations, or operational conditions.

PROHIBITED USE

You are prohibited from attempting to circumvent and from violating the security of this Website, including, without limitation:

  • accessing content and data that is not intended for you;
  • accessing accounts and/or wallets that are not registered to you (use of third-party bank accounts or third-party-controlled wallets is strictly prohibited. You represent and warrant that you are acting on your own behalf, and not on behalf of any other person, when you use your bank accounts or cryptocurrency wallets in connection with the Service);
  • attempting to breach or breaching the security and/or authentication measures which are not authorized;
  • restricting, disrupting or disabling service to users, hosts, servers, or networks;
  • illicitly reproducing TCP/IP packet header;
  • disrupting network services and otherwise disrupting Website owner’s ability to monitor the Website;
  • using any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website;
  • introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
  • attacking the Website via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; and
  • otherwise attempting to interfere with the proper working of the Website.

FEES AND TRANSACTION COSTS

All fees applicable to a transaction will be displayed to you before you confirm such transaction.

By proceeding with a transaction, you acknowledge and agree to pay the displayed fees, spreads, and any applicable third-party processing costs, including but not limited to blockchain network fees (gas fees), payment processing fees, and bank transfer charges.

Flying Fox reserves the right to modify, update, or change its fee structure at any time without prior notice. Updated fees will be displayed to you at the time of your transaction. It is your responsibility to review the fees before confirming any transaction. You acknowledge that fees may vary based on transaction type, volume, payment method, currency pair, market conditions, and other factors as determined by Flying Fox in its sole discretion.

EXCHANGE RATES

Flying Fox relies on aggregated third-party information sources and does not guarantee that the exchange rates match any particular benchmark source at any given time.

Notwithstanding anything to the contrary, we reserve the right at our sole discretion to refuse a transaction (including but not limited to: restricting the creation of a new transaction as well as cancelling a transaction already in process). For transactions refused by us, we will notify you as promptly as we reasonably can, provide a reason where it is possible to, and arrange for a refund where applicable. More specifically, the exchange rate may change between the time of posting a transaction and when we receive your money.

CONDITIONS OF USE

As a condition of your access and use to the Website and Services, you agree that you may use the Website and Services only for lawful purposes and in accordance with these Terms of Use. You also warrant that you are at least 18 years of age.

To use our Services, you may be required to create an account, provide personal information, complete identity verification (KYC) steps, and undergo ongoing compliance checks (AML/ATF requirements). You consent to our use of third-party service providers for these functions. We reserve the right to approve or deny any account, request additional information; and/or suspend or terminate accounts for compliance reasons.

Without limiting the foregoing, you warrant and agree that your use of the Website and any Services we offer shall not:

  • In any manner violate any applicable federal, state, provincial, local, or international law or regulation including, without limitation, any laws regarding the export of data or software, patent, trademark, trade secret, copyright, or other intellectual property, legal rights (including the rights of publicity and privacy of others) or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
  • In any manner violate the terms of use of any third-party website that is linked to the Website, including but not limited to, any third-party social media website.
  • Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses, or screen names associated with any of the foregoing).
  • Encourage any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website or Services, or which, as determined by us, may harm the Company or users of the Website or Services or expose them to liability.
  • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, or alarm any other person.
  • Promote any illegal activity, or advocate, promote, or assist any unlawful act.
  • Give the impression that they originate from or are endorsed by us or any other person or entity, if this is not the case.

THIRD-PARTY WEBSITES

For your convenience, the Website may provide links or pointers to third-party sites. We make no representations about any other websites that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the contents of any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party sites. Such links to third-party sites from the Website may include links to certain social media features that enable you to link or transmit on your own or using certain third-party websites, certain content from this Website. You may only use these features when they are provided by us and solely with respect to the content identified.

DISCLAIMER OF WARRANTIES

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS MAKE ANY WARRANTY, REPRESENTATION, OR ENDORSEMENT WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE WEBSITE OR ITS CONTENTS, OR THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS REPRESENT OR WARRANT THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT FILES OR DATA AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE WEBSITE AND YOUR COMPUTER, INTERNET, AND DATA SECURITY. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING, OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

LIMITATION ON LIABILITY

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF VIRTUAL CURRENCY, LOSS OF FUNDS DUE TO INCORRECT WALLET ADDRESSES, TRANSACTION ERRORS ON THE BLOCKCHAIN, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE COMPANY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, THE WEBSITE, ANY LINKED WEBSITES OR OTHER THIRD-PARTY WEBSITES, NOR ANY WEBSITE CONTENT, MATERIALS, POSTING, OR INFORMATION THEREON EVEN IF THE COMPANY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW.

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, IN NO EVENT SHALL COMPANY’S AGGREGATE LIABILITY FOR ALL CLAIMS, WHETHER ARISING OUT OF OR RELATED TO THESE TERMS OF USE OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE AMOUNT OF FEES PAID BY YOU TO THE COMPANY FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM.

INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Flying Fox, its affiliates and service providers, and each of its or their respective officers, directors, agents, joint venturers, employees and representatives, from any loss, damage, cost, action, claim or demand (including attorneys’ fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to your breach of these Terms of Use; your use of, or conduct in connection with the Website or the Services; your violation of any law, rule or regulation, or the rights of any third party; or any chargebacks, recalls, or reversals of fiat funds after any virtual currency has been delivered to you. You further agree that Flying Fox has the right to set off any amounts owed by you to Flying Fox, including without limitation amounts arising from chargebacks, recalls, or reversals, against any amounts Flying Fox owes to you.

AMENDMENTS

We may change these Terms of Use from time to time in our absolute and sole discretion. If we make material changes to these Terms of Use, we will provide notice to you by doing some or all of the following:

  • Updating the “Last updated” date at the beginning of these Terms of Use and adding a statement to our homepage;
  • Requiring your acceptance of the amended Terms of Use; or
  • Sending you an email notification.

Any and all such modifications are effective immediately upon posting, or, if required by applicable law, upon your acceptance of the amended Terms of Use or receipt of email notification and apply to all access to and continued use of the Website and Services. You agree to periodically review the Terms of Use in order to be aware of any such modifications. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Website and Services. If you do not terminate your use of the Website or Services, your continued access to or use of the Website or Services will be deemed to constitute acceptance of such revised Terms of Use.

ENTIRE AGREEMENT

These Terms of Use, together with our Privacy Policy, comprise the entire understanding and agreement between you and Flying Fox as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind (including without limitation any prior versions of these Terms of Use), and every nature between and among you and Flying Fox.

Section headings in these Terms of Use are for convenience only and shall not govern the meaning or interpretation of any provision of these Terms of Use.

ASSIGNMENT

You may not assign any rights and/or licenses granted under these Terms of Use. We reserve the right to assign our rights without restriction, including without limitation to any Flying Fox affiliates or subsidiaries, or to any successor in interest of any business associated with the Website and Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, these Terms of Use will bind and inure to the benefit of the parties, their successors and permitted assigns.

CHANGE OF CONTROL

Should Flying Fox be acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.

All provisions of these Terms of Use which by their nature extend beyond the expiration or termination of these Terms of Use shall survive the termination or expiration of these Terms of Use.

GOVERNING LAW

This Agreement shall be interpreted and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

ARBITRATION AND WAIVER OF CLASS ACTION

If you have a dispute with Flying Fox arising under these Terms of Use, we will attempt to resolve such dispute through our support team. If we cannot resolve the dispute through our support team within 30 days of your notice to Flying Fox regarding the dispute, then the determination of the dispute shall be settled solely and exclusively by final and conclusive binding arbitration in the City of Calgary, Province of Alberta, administered by JAMS. Such arbitration shall be conducted in accordance with the then prevailing JAMS Streamlined Arbitration Rules & Procedures, with the following exceptions to such rules if in conflict: (a) one arbitrator shall be chosen by JAMS; (b) each party to the arbitration will pay an equal share of the expenses and fees of the arbitrator, together with other expenses of the arbitration incurred or approved by the arbitrator; (c) each party shall be entitled to participate in the arbitration by video conference or teleconference; and (d) arbitration may proceed in the absence of any party if written notice (pursuant to the JAMS’ rules and regulations) of the proceedings has been given to such party.

Where applicable, both you and Flying Fox agree to bring any dispute in arbitration on an individual basis only, and not on a class or collective basis on behalf of others. Where applicable, there will be no right or authority for any dispute to be brought, heard or arbitrated as a class or collective action, or as a member in any such class or collective proceeding (the “Class Action Waiver”). Notwithstanding any other provision of these Terms of Use or the applicable arbitration rules, where applicable, disputes regarding the enforceability, revocability, scope, or validity or breach of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which (1) the dispute is filed as a class or collective action and (2) there is a final judicial determination that all or part of the Class Action Waiver is unenforceable, the class or collective action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration. You and Flying Fox agree that you will not be retaliated against, disciplined or threatened with discipline as a result of your filing or participating in a class or collective action in any forum. However, we may lawfully seek enforcement of the arbitration clause set out above and the Class Action Waiver under the applicable law and seek dismissal of such class or collective actions or claims.

If for any reason the arbitration clause set out above is not applicable, then each party, (i) to the fullest extent permitted by applicable law, hereby irrevocably waives all right to trial by jury in relation to any issue relating to these Terms of Use or any other matter involving the parties, and (ii) submits to the exclusive jurisdiction and venue of the courts located in the city of Calgary, province of Alberta.

INJUNCTIVE RELIEF

These Terms of Use do not hinder the rights of either party to seek injunctive relief in order to limit immediate, serious and irreparable injury.

FORCE MAJEURE

We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

WAIVER

No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms of Use operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

These Terms of Use shall not be construed to waive rights that cannot be waived under applicable local, provincial, state and federal laws where you are located.

CONTACT US

To file a complaint, obtain information about our policies and practices, or if you have questions or comments about these Terms of Use, please contact us by email at support@flyingfox.io.

Cookie Policy

Effective Date: April 7, 2026

What Are Cookies?

Cookies are small text files placed on your device when you visit our website, enabling us to enhance functionality and analyze usage.

Types of Cookies We Use

  • Essential Cookies: Required for website operation (e.g., session management).
  • Analytics Cookies: Track website usage (e.g., Google Analytics).
  • Marketing Cookies: Deliver personalized content and ads.

Purpose of Cookies

We use cookies to ensure website security and functionality, analyze traffic and user behavior, and personalize your experience.

Your Consent

Using our website implies consent to cookies as outlined here. You may adjust preferences via your browser settings.

Third-Party Cookies

We may use third-party cookies (e.g., Google Analytics) governed by their respective privacy policies.

Managing Cookies

You can disable cookies in your browser, though this may impact website functionality.

Updates to This Policy

We may revise this Cookie Policy; please check periodically for updates.

Contact Us

For questions regarding this Cookie Policy, please contact:

FlyingFox Technologies Ltd.
5240 – 1A Street SE #201
Calgary, AB T2H 1J1
Canada
support@flyingfox.io

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

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© 2026 FlyingFox Technologies Ltd. All rights reserved.

FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

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Privacy Policy

Last Updated: December 18, 2025

On this page

  1. Scope And Applicability
  2. Legal Bases For Processing Personal Data
  3. Data Collection And Use
  4. Data Sharing And Third-Party Processors
  5. International Data Transfers
  6. Data Subject Rights
  7. Data Retention
  8. Data Security Measures
  9. Data Breach Notification
  10. Right To Lodge A Complaint With A Supervisory Authority
  11. Compliance With The California Consumer Privacy Act
  12. Policy Updates And Review
  13. Children’S Privacy
  14. Contact Information

This Privacy Policy is designed to inform you about how FlyingFox Technologies Ltd. (“Flying Fox”or “we”) collects, uses, and shares your Personal Data in compliance with international data protection laws, including Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA“) and the EU’s General Data Protection Regulation (“GDPR”). The purpose of this policy is to ensure transparency and to provide you with a clear understanding of our data processing practices. As a user of our services, this Privacy Policy outlines your rights to your personal data and our commitment to protect it.

SCOPE AND APPLICABILITY

For the purposes of this policy, “Personal Data” refers to any information relating to an identified or identifiable natural person (such person a “Data Subject” or “you”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

This Privacy Policy applies to all Personal Data processed by Flying Fox in the course of its non-custodial virtual currency exchange services. This includes, but is not limited to, Personal Data that Flying Fox collects directly from Data Subjects or receives from its third-party service providers and strategic partners, including licensed money services businesses (MSBs) (collectively, “Third-Party Service Providers”), in the course of providing you with Flying Fox’s services.

LEGAL BASES FOR PROCESSING PERSONAL DATA

Flying Fox processes your Personal Data on the basis of the following legal grounds:

  • Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (i.e., to provide you with our virtual currency exchange services).
  • Legal Obligation: Processing is necessary for compliance with legal obligations to which Flying Fox is subject, including anti-money laundering (AML), know-your-client (KYC), and other regulatory requirements.
  • Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by Flying Fox, such as fraud prevention, network and information security, and improving our services, except where such interests are overridden by your fundamental rights and freedoms.
  • Consent: In certain circumstances, Flying Fox may ask for your explicit consent to process your Personal Data for specific purposes not covered by the above legal bases. You have the right to withdraw your consent at any time by contacting us as set out at the end of this policy, although doing so may affect Flying Fox’s ability to deliver the services. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

DATA COLLECTION AND USE

Categories of collected Personal Data. Flying Fox may collect various types of Personal Data from Data Subjects to perform its services, including but not limited to:

  • Contact information (e.g., name, address, email, phone number).
  • Financial information (e.g., bank account details, wallet address, transaction history).
  • Identification information (e.g., passport number, national ID).
  • Technical data (e.g., IP address, browser information).

Automatic data collection. Flying Fox may automatically log certain data about you, your computer or mobile device, and your interaction with the provided services, such as:

  • Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 5G), and general location information such as city, region, or general geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
  • Communication interaction data such as your interactions with our emails, or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

Cookies and similar technologies. Some of the automatic collection described above is facilitated by the following technologies:

  • Cookies, which are small text files that websites store on user devices to allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place and “third party” cookies that our service providers place.
  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
  • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

We may use cookies to allow the technical operation and enhance the functionality of our platform, and help us understand user activity.

  • To facilitate virtual currency exchange services.
  • To comply with legal and regulatory requirements, including any anti-money laundering (AML) or know-your-client (KYC) obligations, or for similar reasons to prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
  • To improve and personalize the services offered to Data Subjects.
  • To send you direct marketing communications (which you may opt-out of at any time).
  • To communicate with Data Subjects regarding their transactions and any changes to services.

DATA SHARING AND THIRD-PARTY PROCESSORS

In the course of providing services to the Data Subject, Flying Fox may share Personal Data with certain Third-Party Service Providers for the purpose of enhancing and facilitating the services offered, particularly in the context of international payments. This sharing of data will be conducted in a manner that is consistent with the GDPR, PIPEDA, and any other applicable international data protection laws.

The types of Personal Data that may be shared include, but are not limited to, a Data Subject’s contact and location information, financial information, and identification information. The sharing of this data is necessary for the execution of transactions, provision of customer support, and improvement of service quality.

Before sharing any Personal Data with a Third-Party Service Provider, Flying Fox ensures that adequate data protection measures are in place and that the sharing is in compliance with applicable data protection laws, including the GDPR. The Data Subject will be informed of any significant changes to the list of third-party processors that may affect the processing of their Personal Data.

INTERNATIONAL DATA TRANSFERS

Flying Fox commits to ensuring the secure and lawful transfer of Personal Data across international borders in a secure and legally compliant way. Accordingly, Flying Fox will employ one or more of the following mechanisms for international data transfers, ensuring an adequate level of protection for the Personal Data:

  • Entering into Standard Contractual Clauses (SCCs) as contemplated under the GDPR, which provide specific data protection guarantees.
  • Transferring Personal Data to countries that have been deemed to provide an adequate level of data protection under the GDPR or PIPEDA.
  • Using other supplementary data protections measures, methods, or mechanisms permitted by, or that would be required to comply with, applicable regulations in the relevant jurisdiction(s).

Before any international transfer of Personal Data, Flying Fox will conduct a thorough assessment to ensure that all necessary safeguards are in place and that the rights of Data Subjects are fully protected.

DATA SUBJECT RIGHTS

In accordance with the GDPR and PIPEDA, Data Subjects may have the following rights regarding their Personal Data, depending on their country of residence:

  • Right of Access: Data Subjects have the right to obtain confirmation from Flying Fox as to whether or not Personal Data concerning them is being processed, and, where that is the case, access to the Personal Data and the following information: the purposes of the processing, the categories of Personal Data concerned, and the recipients or categories of recipient to whom the Personal Data have been or will be disclosed. Data Subjects also have the right to obtain information about the safeguards in place for international transfers of their Personal Data, upon request.
  • Right to Rectification: Data Subjects have the right to rectify inaccurate Personal Data concerning them, or have incomplete Personal Data completed, and may request Flying Fox to do so at any time.
  • Right to Erasure (‘Right to be Forgotten’): Data Subjects may request erasure of Personal Data concerning them without undue delay under certain conditions, including if the Personal Data is no longer necessary in relation to the purposes for which they were collected or otherwise processed, or if the Data Subject withdraws consent on which the processing is based.
  • Right to Restriction of Processing: Data Subjects have the right to restrict data processing under certain conditions, such as if they contest the accuracy of their Personal Data, for a period enabling Flying Fox to verify the accuracy of the Personal Data.
  • Right to Data Portability: Data Subjects have the right to receive the Personal Data concerning them, which they have provided to Flying Fox, in a structured, commonly used and machine-readable format, and have the right to transmit that data as they see fit.
  • Right to Object: Data Subjects may object to the processing of Personal Data concerning them. If they do so, Flying Fox will no longer process their Personal Data unless it has a legally justifiable reason to do so.
  • Right to Withdraw Consent: Where processing is based on consent, Data Subjects have the right to withdraw their consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, Data Subjects may contact Flying Fox as indicated at the end of this policy.
  • Right to Not be Subject to Automated Decision-making, Including Profiling: Data Subjects have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them. Flying Fox may use automated systems to assess transaction risk and detect fraud or money laundering as part of its AML/KYC compliance obligations. However, any decisions that have legal or similarly significant effects on Data Subjects involve human review and intervention.

Data Subjects can exercise these rights by contacting Flying Fox directly as indicated at the end of this policy.

DATA RETENTION

Flying Fox retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. Specifically:

  • Transaction and KYC/AML Data: Flying Fox retains transaction records and identification information for a minimum of 5 years from the date of the last transaction or account closure, or such longer period as may be required by applicable anti-money laundering, counter-terrorist financing, or other financial regulations.
  • Marketing and Communications Data: If you have consented to receive marketing communications, Flying Fox will retain your contact information until you withdraw your consent or opt-out of such communications.
  • Technical and Cookie Data: Technical data and cookies are typically retained for shorter periods as described in our cookie settings, generally not exceeding 24 months.
  • Legal Claims: In some circumstances, Flying Fox may retain Personal Data for longer periods where necessary to establish, exercise, or defend legal claims.

At the end of the applicable retention period, Flying Fox will securely delete or anonymize your Personal Data in accordance with applicable laws and our internal data retention policies.

DATA SECURITY MEASURES

In compliance with data protection laws, Flying Fox is committed to implementing and maintaining comprehensive data security measures to protect Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

  • Ensuring that all Personal Data is stored in secure, encrypted databases.
  • Employing industry-standard cybersecurity practices, including firewalls, intrusion detection systems, and regular security audits.
  • Limiting access to Personal Data to authorized personnel only, based on the principle of least privilege.
  • Training employees on data protection best practices and the importance of maintaining the confidentiality and security of Personal Data.
  • Using Secure Sockets Layer (SSL) technology for encrypting data during transmission.
  • Implementing robust procedures for detecting, reporting, and investigating Personal Data breaches.
  • Engaging with Third-Party Service Providers that adhere to equivalent standards of data protection.

Flying Fox also commits to regularly reviewing and updating its data security measures to adapt to new threats and ensure the ongoing protection of Personal Data.

DATA BREACH NOTIFICATION

In the event of a Personal Data breach, Flying Fox will act in accordance with the requirements of the data protection laws applicable to the jurisdiction of the breach (or the Data Subjects affected by the breach). In general, Flying Fox will use the following procedure:

  • Immediate Investigation: Upon becoming aware of a Personal Data breach, Flying Fox will promptly investigate the matter to determine the scope and impact of the breach.
  • Notification to Authorities: If the breach poses a risk to the rights and freedoms of Data Subjects, Flying Fox will promptly notify the relevant data protection authority as per applicable legal timelines.
  • Notification to Data Subjects: When the Personal Data breach is likely to result in a high risk of harm to Data Subjects, Flying Fox will communicate the breach to the affected Data Subjects without undue delay. This communication will describe in clear and plain language the nature of the Personal Data breach, the likely consequences of the breach, and the measures being taken to address the breach.
  • Documentation: All Personal Data breaches, regardless of their impact, will be documented, including the facts relating to the breach, its effects, and the remedial action taken.
  • Engagement of Third-Party Service Providers: If necessary, Flying Fox may engage Third-Party Service Providers to assist in the investigation and mitigation of the breach.

RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY

Data Subjects have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of their habitual residence, place of work, or place of the alleged infringement if they believe that the processing of their Personal Data infringes applicable data protection laws.

For Data Subjects in Canada, complaints regarding Flying Fox’s compliance with PIPEDA may be submitted to the Office of the Privacy Commissioner of Canada.

For Data Subjects in the EU/EEA, complaints may be submitted to the relevant data protection authority in your jurisdiction. A list of EU data protection authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en.

COMPLIANCE WITH THE CALIFORNIA CONSUMER PRIVACY ACT

Flying Fox is committed to complying with the California Consumer Privacy Act (“CCPA”) and protecting the privacy rights of California residents. Under the CCPA, California residents have the right to:

  • Know what Personal Data is being collected about them;
  • Know whether their Personal Data is sold or disclosed and to whom;
  • Access their Personal Data;
  • Request deletion of their Personal Data; and
  • Opt-out of the sale of their Personal Data.

Flying Fox does not sell Personal Data to third parties within the meaning of the CCPA. Data Subjects may exercise their rights under the CCPA by contacting Flying Fox directly as indicated at the end of this policy. Flying Fox will not discriminate against any Data Subject for exercising their CCPA rights. Flying Fox will respond to any request within the timeframes required by the CCPA (generally 45 days, with a possible 45-day extension where necessary).

POLICY UPDATES AND REVIEW

Flying Fox reserves the right to update and review this Privacy Policy periodically to reflect changes in legal requirements, our data collection and use practices, the features of our services, or advances in technology. The date of the last update will be indicated at the top of the Privacy Policy document. Flying Fox will provide notice to its Data Subjects of any significant changes.

It is the responsibility of the Data Subjects to review the Privacy Policy periodically and remain informed about any changes to it. Your continued use of the services provided by Flying Fox after any changes to the Privacy Policy take effect will constitute your acceptance of those changes.

CHILDREN’S PRIVACY

Flying Fox’s services are not directed to individuals under the age of 18 (or the age of majority in their jurisdiction of residence, whichever is greater). Flying Fox does not knowingly collect Personal Data from children. If Flying Fox becomes aware that a child has provided Personal Data, Flying Fox will take steps to delete such information promptly. If you believe that a child has provided Personal Data to Flying Fox, please contact us immediately using the contact information provided at the end of this policy.

CONTACT INFORMATION

In accordance with data protection laws, Flying Fox has designated a   to oversee compliance with data protection laws and regulations. Data Subjects may contact the DPO for any inquiries related to the processing of their Personal Data, or to exercise any of their rights under relevant data protection laws (all as described above).

The Data Protection Officer for Flying Fox can be reached at the following contact details:

Email: privacy@flyingfox.io

Postal Address: 5240 – 1A Street SE #201, Calgary, AB T2H 1J1, Canada

Data Subjects are encouraged to include their contact information and a brief description of their request or concern in their communication with the DPO to facilitate a prompt and accurate response.

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

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FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

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AML / CTF Compliance

FlyingFox Technologies Ltd. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB).

FlyingFox maintains an Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) compliance program designed to meet its obligations under applicable Canadian laws and regulations.

Compliance Program

Our AML/CTF compliance framework includes:

  • Customer identification and verification (KYC)
  • Customer and transaction risk assessment
  • Transaction monitoring
  • Blockchain transaction screening
  • Enhanced due diligence where required
  • Regulatory reporting
  • Record keeping
  • Ongoing compliance controls and training

FlyingFox may request additional information or documentation where required to satisfy its legal, regulatory or risk-management obligations.

FlyingFox reserves the right to delay, decline, restrict or cancel a transaction where required by law, regulation, compliance requirements or internal risk controls.

FINTRAC MSB Registration: C100000650Verify FINTRAC Registration

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

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FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

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Risk Disclosure

Purchasing and holding digital assets involves risk. Customers should carefully consider these risks before completing a transaction.

Market Risk

Digital assets can experience significant price volatility. The value of a digital asset may increase or decrease rapidly, and customers may lose some or all of the value of their digital assets.

Transaction Finality

Blockchain transactions may be irreversible once completed.

Customers are responsible for ensuring that the wallet address and network information provided for a transaction are correct.

Blockchain and Network Risk

Digital asset transactions rely on third-party blockchain networks that may experience delays, congestion, technical issues, forks or other disruptions outside FlyingFox’s control.

Wallet Responsibility

FlyingFox provides non-custodial fiat-to-crypto services.

Customers are responsible for maintaining access to and the security of their designated wallets, private keys and recovery information.

Regulatory Risk

Laws and regulations relating to digital assets continue to evolve and may affect the availability or operation of certain digital asset services.

No Investment Advice

FlyingFox does not provide investment, financial, tax or legal advice.

Nothing provided through the FlyingFox platform should be interpreted as a recommendation to purchase, hold or dispose of any digital asset.

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

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© 2026 FlyingFox Technologies Ltd. All rights reserved.

FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.

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Fees

Transparent Pricing

FlyingFox is committed to transparent pricing.

Applicable transaction costs are presented to customers before a transaction is confirmed.

Types of Fees

Depending on the transaction, applicable costs may include:

  • Service fees
  • Blockchain or network fees
  • Payment processing fees, where applicable

No Hidden Fees

FlyingFox does not apply undisclosed or retroactive transaction fees.

Customers are provided with the applicable transaction details before confirming their purchase.

Fee Changes

Fees and pricing may change from time to time based on payment methods, transaction size, market conditions, network costs or other relevant factors.

Applicable pricing will be presented before the transaction is confirmed.

FlyingFox Technologies Ltd.

Canada-based fiat-to-crypto on-ramp.

Registered with FINTRAC as a Money Services Business (MSB).

Registered corporation in Alberta, Canada.

5240 – 1A Street SE #201
Calgary, AB T2H 1J1, Canada

Quick Links

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  • Support

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FlyingFox provides non-custodial fiat-to-crypto services. Cryptocurrency transactions may be irreversible and are subject to market, blockchain and operational risks.